Connected Student Journeys, Powered by Dynamics 365
Sound familiar?
Common challenges facing schools, colleges and universities.
Admissions data is scattered
Enquiries and applications tracked across spreadsheets and email make follow-up inconsistent.
At-risk students go unnoticed
Without shared visibility, warning signs in attendance and engagement are spotted too late.
Alumni and donor relationships fade
Without a connected system, alumni engagement and fundraising activity is difficult to track and grow.
Staff buried in routine requests
Simple tasks like status updates or event bookings consume staff time that could go elsewhere.
A complete platform for education providers
Dynamics 365 can be configured to support the full range of admissions, student and alumni processes.
Admissions Management
Enquiry capture, application tracking, offer management and enrolment, from first contact to onboarding.
Student Engagement
Attendance, communication activity and academic data used to identify at-risk students and trigger interventions.
Alumni & Donor Relations
Alumni records, event invitations, fundraising campaigns and giving history in one connected view.
Events & Open Days
Event registration, attendee management, invitations and attendance tracking for open days and conferences.
Marketing & Communications
Segmentation, email campaigns, engagement journeys and preference management for prospects, students and alumni.
Self-Service Portals
Power Pages portals for applicants and students to track applications, update details and register for events.
Customer Service
Case management, email and phone channels, knowledge management, queues, routing and SLAs.
Reporting & Insight
Power BI dashboards covering admissions, attendance, outcomes and alumni engagement for governors and leadership.
Managing the student journey
A student's relationship with an education organisation can span several years. A connected CRM can support engagement throughout the lifecycle.
Prospective student interacts with the organisation.
Student requests information.
Student attends events or receives communications.
Application and related activities are managed.
Student becomes part of the institution.
Student interacts with services and activities.
Student transitions to alumni.
Organisation maintains the long-term relationship.
Dynamics 365 can provide a relationship layer across this lifecycle while integrating with specialist education systems.
Power Platform, Azure & AI for education
Dynamics 365 provides the CRM foundation, while Power Platform and Azure extend the platform to support applicant and student self-service, automation and insight.
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Power Apps & Power Automate — tailored applications and automated admissions, onboarding and event workflows.
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Power Pages — secure self-service portals for applicants, students and alumni.
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Power BI — dashboards covering admissions, attendance, outcomes and alumni engagement.
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Azure & AI — integration, data processing and Copilot-enabled assistants for staff and students.
A connected platform for your institution
Rather than implementing separate systems for every function, Dynamics 365 and Power Platform provide a connected technology foundation.
Prospects & Applicants
Dynamics 365 → Enquiry → Application → Offer → Enrolment
Students
Dynamics 365 → Engagement → Attendance → Interventions → Outcomes
Alumni
Dynamics 365 → Relationships → Events → Giving → Follow-up
Leadership
Power BI → Admissions → Attendance → Outcomes → Insight
Integrating Dynamics 365 with education systems
Education organisations often have specialist systems that should continue performing their existing functions. Dynamics 365 can provide an engagement and relationship layer while specialist systems remain the system of record.
Potential integration technologies: Azure Functions · Azure Service Bus · Azure Logic Apps · Azure API Management · Azure Storage · Azure AI Services
Already using Dynamics 365?
We can assess your existing environment and identify opportunities to improve it. Common challenges include:
Our Dynamics 365 assessment can review your architecture, configuration, integrations, data, security, automation and user experience.
Dynamics 365 implementation for education providers
We provide end-to-end Dynamics 365 implementation services tailored to schools, colleges and universities.
Discovery
Understand your institution, students, processes and objectives.
Requirements
Document functional and technical requirements and process improvements.
Solution Architecture
Design the Dynamics 365, Power Platform and integration architecture.
Build & Migrate
Configure, develop, integrate and migrate data from existing systems.
Go-Live & Support
Testing, training, go-live and ongoing support as your institution evolves.
Why choose MS Dynamics Consulting?
Microsoft Dynamics 365 expertise
We specialise in Dynamics 365, Dataverse, Power Platform and Azure.
Education sector experience
Admissions, student engagement, alumni and events-focused solutions.
Engineering-led consultancy
Functional consulting combined with hands-on technical architecture and development.
Integration expertise
Connecting Dynamics 365 with student information systems, websites and finance systems.
AI & modern technology
Practical applications of Copilot, AI agents, Azure OpenAI and intelligent search.
UK-based consultancy
Consulting, implementation, development, integration and ongoing support.
Explore related Dynamics 365 services
Combine industry expertise with our core Dynamics 365 services.
Frequently Asked Questions
Ready to simplify your operations?
Whether you're starting fresh or improving an existing system — our Microsoft-certified consultants are here to help. No obligation, no hard sell.