AI Agent Development

Build conversational and autonomous AI agents

Q: What is an AI agent?

An AI agent is an expert system that uses AI to answer questions, take actions and automate or execute business processes. Agents can be conversational, responding to users, or autonomous, operating in the background to complete tasks.

Q: What is the difference between conversational and autonomous agents?

Conversational agents respond to user prompts in a chat-style flow, while autonomous agents plan and execute multi-step tasks independently — monitoring events, making decisions and escalating to humans only when needed.

Q: How do agents connect to our systems?

Agents connect through Dataverse, more than 1,400 connectors, Power Automate flows, custom APIs and Model Context Protocol (MCP) servers, so they can retrieve knowledge and take actions in your line-of-business systems.

Q: How do you keep AI agents accurate and safe?

We ground agents in trustworthy data, give them clear instructions and guardrails, evaluate responses against real scenarios, and apply governance, security and monitoring to keep them accurate, safe and compliant.

Q: Can agents work with Dynamics 365?

Yes. Agents can be grounded in Dataverse and integrated with Dynamics 365 to surface information and take actions across Sales, Customer Service, Field Service and more.

MSDC designs and builds custom AI agents with Microsoft Copilot Studio — from conversational assistants that answer questions to autonomous agents that plan and complete multi-step work. Grounded in your data, integrated with your systems, and governed for the enterprise.

Build your AI agent Copilot Studio implementation

From assistants to autonomous agents

We build across the full spectrum of AI agent capabilities, matched to your use cases.

Conversational Agents

Answer questions, guide workflows and complete tasks through natural language — grounded in your business knowledge.

Autonomous Agents

Plan, learn and act on business processes independently — monitoring triggers and escalating to people when needed.

Multi-Agent Orchestration

Coordinate multiple specialised agents and tools to complete complex, multi-step tasks reliably.

Grounded in Your Data

Ground agents in Dataverse, SharePoint, files, websites and 1,400+ connectors, plus MCP servers and custom APIs.

Action-Taking

Trigger Power Automate flows, call APIs and update systems so agents do the work, not just describe it.

Safe & Governed

Guardrails, evaluation, security and governance so agents stay accurate, safe and compliant at scale.

Related AI services

Combine agent development with RAG and platform AI for grounded, trustworthy results.

Agentic RAG

Agent-driven retrieval and reasoning for complex, multi-step questions.

Enterprise RAG

Retrieval-augmented generation grounded in your enterprise knowledge.

AI for Dynamics 365

Copilot and AI agents across Sales, Customer Service and Field Service.

Copilot Studio

The Microsoft platform for building and managing AI agents.

Ready to build your AI agents?

From first assistant to autonomous agents, MSDC helps you design, build and govern AI agents that deliver real business value.

Talk to an AI agent expert Copilot Studio implementation