Is Your Dynamics System Slowing You Down?
Common Dynamics 365 problems we fix
These are the most common headaches we resolve — usually within the first few weeks of engagement.
Sluggish Performance
Pages load slowly, reports time out, and users work around the system instead of within it.
Messy Customisations
Custom code nobody understands, breaks on every update, and costs a fortune to maintain.
Low User Adoption
Your team has reverted to emails and spreadsheets because the system is hard to use.
High Licensing Costs
Licences assigned to the wrong tier or unused — bleeding budget without delivering value.
Missing Updates
Microsoft releases two major updates per year. Skipping them accumulates risk and technical debt.
Security Gaps
Overpermissioned users, weak security roles, and no audit trail leaving your data exposed.
Support & Managed Services
Choose the level of support that fits your organisation — from an annual health check to a fully managed partnership.
How We Deliver
A structured five-stage approach that keeps every project on track — from first conversation to long-term success.
Discovery
We learn your processes, pain points, and goals before recommending anything.
Solution Design
We select the right modules, integrations, and data model for your workflow.
Build & Configure
Agile sprints with regular demos so you see progress and can shape the outcome.
Go-Live & Training
We deploy, migrate your data, and train your team so adoption is real from day one.
Ongoing Support
Post-launch, we stay on as your partner — handling updates, enhancements, and issues.
Support & Managed Services FAQs
Common questions about our Dynamics 365 support and managed services.
Scroll each panel to explore our support and managed service offering.
Support Plans
Break-Fix Support
Reactive incident resolution for Dynamics 365 and Power Platform issues: broken workflows, failing plugins, form errors, integration failures, report problems and performance degradation. All incidents are logged, tracked and resolved with full root cause documentation to prevent recurrence.
Enhancement Requests
Ongoing enhancements to your Dynamics 365 and Power Platform environment: new fields, views, forms, workflows, dashboards, reports and integrations requested by your users. Enhancement requests are triaged, scoped and delivered within agreed retainer hours, providing a predictable cost model for continuous improvement.
User Training & Adoption
Ad-hoc and planned end-user training sessions delivered remotely or on-site across the UK. Role-based training for sales teams, customer service agents, field engineers, finance users and system administrators. Training materials, Quick Reference Guides and recorded walkthroughs included.
Emergency Out-of-Hours Support
Premium support plans include emergency escalation outside UK business hours for critical Dynamics 365 production issues. Dedicated escalation contact, guaranteed 2-hour response for P1 incidents affecting business continuity.
Dynamics 365 support UK CRM support SLA UK Dynamics 365 break-fix UK Dynamics 365 helpdesk UKHealth Check & Audits
Dynamics 365 Health Check
Comprehensive environment review covering: solution layer analysis and technical debt, plugin and workflow performance profiling (trace log review), security role audit (overprivileged user identification), field and entity usage analysis (unused customisation removal), data quality assessment, integration health review and storage capacity planning.
Performance Audit
In-depth performance analysis for slow Dynamics 365 environments: Dataverse query optimisation, plugin execution time profiling, large data volume management, index recommendations, async job queue health and browser-side performance profiling for form load times. Delivered as a detailed report with prioritised remediation steps.
Security & Compliance Audit
Dynamics 365 security role review, team ownership audit, field security profile assessment, audit log retention policy review, Microsoft Entra ID conditional access policy alignment and Dataverse environment access policy validation for UK GDPR, ISO 27001 and Cyber Essentials compliance.
Release Wave Assessment
Pre-release wave impact assessment: reviewing Microsoft's Release Plan for breaking changes, identifying affected customisations and integrations, recommending opt-in feature adoption and planning user communication for new Dynamics 365 capabilities.
Dynamics 365 health check UK Dynamics 365 performance audit UK CRM security audit UK Dynamics 365 release wave UKManaged Services
Fully Managed Dynamics 365
Our flagship managed service provides a complete outsourced Dynamics 365 team: incident management, enhancement delivery, release wave management, user onboarding/offboarding, licence management, proactive monitoring and quarterly business reviews. Ideal for UK organisations without in-house Dynamics 365 capability.
Power Platform Managed Services
Managed Power Apps, Power Automate, Power BI and Power Pages environments: flow failure monitoring and remediation, app update deployment, report refresh management, DLP policy maintenance, environment provisioning and CoE dashboard oversight.
Partner Transition (New Client Onboarding)
We onboard Dynamics 365 environments built by other partners: technical handover assessment, solution documentation, environment access review, 30-day stabilisation and knowledge transfer to our support team. We proactively identify and resolve legacy issues during onboarding.
Licence Management
Dynamics 365 and Power Platform licence review, right-sizing recommendations, renewal management, Microsoft CSP licence procurement and ongoing licence compliance monitoring to ensure you never overpay or fall out of compliance.
Dynamics 365 managed services UK Power Platform managed services UK Dynamics 365 support retainer UK managed service provider UK Dynamics 365 outsourcing UKReady to simplify your operations?
Whether you're starting fresh or improving an existing system — our Microsoft-certified consultants are here to help. No obligation, no hard sell.