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Customer Data Platform (CDP): It’s not just for B2Cs anymore about 2 days ago

The CDP Institutes latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies


4 essential capabilities to make the most of AI in the workplace about 3 days ago

To realize the benefits of AI, your business needs more than great technology and great data. Thats a given. You need tools and applications your employees will actually use that empower them to qu


New scenarios added to Dynamics 365 Higher Education Accelerator about 4 days ago

Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their const


Celebrate Customer Service Week and the agents who make it all happen about 8 days ago

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of y


Defining customer experience and customer engagement about 9 days ago

Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-c


Watch the Microsoft Business Applications October Virtual Launch Event about 10 days ago

The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-ha


Protect your e-commerce business with Dynamics 365 Fraud Protection about 11 days ago

Big data AI is no longer a fantasy, but a reality. The AI marketspace is delivering real solutions for real world problems. Currently, e-commerce retailers are faced with fraud losses daily; reduce


Announcing Dynamics 365 Commerce preview about 12 days ago

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one


Examples of extending Dynamics 365 Customer Insights with Azure ML about 14 days ago

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sourcesinto one unified view.This unified data presents a perfect starting point for building custom machine


The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! about 15 days ago

The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. It also in