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Customer Data Platform (CDP): It’s not just for B2Cs anymore about 2 days ago

The CDP Institutes latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/17/customer-data-platform-cdp-its-not-just-for-b2cs-anymore/

4 essential capabilities to make the most of AI in the workplace about 3 days ago

To realize the benefits of AI, your business needs more than great technology and great data. Thats a given. You need tools and applications your employees will actually use that empower them to qu

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/16/4-essential-capabilities-to-make-the-most-of-ai-in-the-workplace/

New scenarios added to Dynamics 365 Higher Education Accelerator about 4 days ago

Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their const

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/15/new-scenarios-added-to-dynamics-365-higher-education-accelerator/

Celebrate Customer Service Week and the agents who make it all happen about 8 days ago

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of y

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/11/celebrate-customer-service-week-and-the-agents-who-make-it-all-happen/

Defining customer experience and customer engagement about 9 days ago

Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-c

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/10/defining-customer-experience-and-customer-engagement/

Watch the Microsoft Business Applications October Virtual Launch Event about 10 days ago

The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-ha

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/09/watch-the-microsoft-business-applications-october-virtual-launch-event/

Protect your e-commerce business with Dynamics 365 Fraud Protection about 11 days ago

Big data AI is no longer a fantasy, but a reality. The AI marketspace is delivering real solutions for real world problems. Currently, e-commerce retailers are faced with fraud losses daily; reduce

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/08/protect-your-e-commerce-business-with-dynamics-365-fraud-protection/

Announcing Dynamics 365 Commerce preview about 12 days ago

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one

https://cloudblogs.microsoft.com/dynamics365/bdm/2019/10/07/announcing-dynamics-365-commerce-preview/

Examples of extending Dynamics 365 Customer Insights with Azure ML about 14 days ago

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sourcesinto one unified view.This unified data presents a perfect starting point for building custom machine

https://cloudblogs.microsoft.com/dynamics365/it/2019/10/05/examples-of-extending-dynamics-365-customer-insights-with-azure-ml/

The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! about 15 days ago

The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. It also in

https://cloudblogs.microsoft.com/dynamics365/it/2019/10/04/the-dynamics-365-marketing-2019-release-wave-2-update-is-rolling-out-starting-now/