Microsoft Dynamics CRM and Unified Service Desk


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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Searching about 1 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-searching

MB-200: Microsoft Dynamics 365 Customer Engagement Core – 365 Admin Roles about 1 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-365-admin-roles

Omnichannel for Customer Service and Facebook about 1 months ago

We can now intergate Dynamics 365 with Facebook messenger using the Omnichannel for Customer Service app.
I have been experimenting with this cool new feature and below you will find a video explai

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/omnichannel-for-customer-service-and-facebook

MB-200: Microsoft Dynamics 365 Customer Engagement Core – Security about 1 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-security

The USD Accelerator – Technical Guide, Release History (3_1_0_0) about 1 months ago


Overview
The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project.
I am excited to announce release 3.1. This new release has a focus on the

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/the-usd-accelerator-technical-guide-release-history-3_5f00_1_5f00_0_5f00_0

Introducing – The USD Accelerator about 1 months ago

The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it??

What is Unified Service Desk?

You may not be aware of Unified Service Desk (USD) and the many

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/introducing-the-usd-accelerator-634157431

MB-200: Microsoft Dynamics 365 Customer Engagement Core – Field Security about 1 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-field-security

Omnichannel for Customer Service and Power Virtual Agents about 1 months ago

I have recently been experimenting with both Omnichannel for Customer Service and Power Virtual Agents, as now the two can be a combined their integration seemed like an obvious thing for me to revie

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/omnichannel-for-customer-service-and-power-virtual-agents

MB-200: Microsoft Dynamics 365 Customer Engagement Core – Discovery, Planning and Analysis about 1 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-discovery-planning-and-analysis

MB-200: Microsoft Dynamics 365 Customer Engagement Core – App Designer about 1 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-app-designer

MB-200: Microsoft Dynamics 365 Customer Engagement Core – Forms about 1 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-forms

Omnichannel for Customer Service – Entities about 3 months ago

Recently I gave a presentation regarding Omnichannel for Customer Service at 365 Saturday in Paris, afterwards I was asked a question about the files customers might send in webchat conversations. In

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/omnichannel-for-customer-service-entities

Omnichannel for Customer Service – Chat Transcripts about 3 months ago

Microsoft’s new “Omnichannel for Customer Service” adds powerful webchat capabilities into Dynamics 365. I’ve been experimenting with some of its latest features…. In this post I’ll explain how visit

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/omnichannel-for-customer-service-chat-transcripts

MB 200: Microsoft Dynamics 365 Customer Engagement Core – OneNote Integration about 3 months ago

I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at con

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb-200-microsoft-dynamics-365-customer-engagement-core-onenote-integration

Omnichannel for Customer Service – Masking Data about 3 months ago

I have recently been experimenting with Microsoft’s new Omnichannel for Customer Service. This fantastic tool gives us webchat (and much more) within Dynamics 365. One really useful feature is the ab

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/omnichannel-for-customer-service-masking-data