Microsoft Dynamics 365 Corporate Training Courses and Certifications

MS Dynamics Consulting offers MS Dynamics 365 training course. Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation and Dynamics 365 for Operations.

# Trainings Duration
1

Microsoft Dynamics 365 Sales Management

Certification exam: MB2-717 - Microsoft Dynamics 365 for Sales

Audience: This training is appropriate for sales and marketing professionals, sales managers, project managers, solution architects, and functional consultants and sales staff who have a business software solution background and want to demonstrate foundational understanding of Microsoft Dynamics 365 application

16 Hours Course details
2

Microsoft Dynamics 365 Customer Service

Certification exam: MB2-718 - Microsoft Dynamics 365 for Customer Service

Audience: This training is appropriate for sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, partners, and consultants who want to demonstrate a foundational understanding of the application functionality.

16 Hours Course details
3

Microsoft Dynamics 365 Customizations & Configurations

Certification exam: MB2-716 - Microsoft Dynamics 365 Customisation and Configuration

Audience: This training is appropriate for developers, implementation consultants, technical support personnel, and system administrators. They assess a customer’s business needs and configure and customize the application.

16 Hours Course details
4

Extending Microsoft Dynamics 365 Application

Audience: This training is appropriate for architects , developers, implementation consultants, technical support personnel, and system administrators. They assess a customer’s business needs and customize and extend the application.

16 Hours Course details

Corporate Trainer Profile

He is a Microsoft certified trainer with 10+ years of rich experience in Microsoft Dynamics 365 and CRM.

He has previously worked with Majot IT companies including Microsoft.

He has conducted onsite instructor led trainings for following companies
  • Microsoft
  • Infosys
  • TCS
  • HP
  • SA Global
  • Syntel
  • SFW
  • Capgemini
  • Nitor
  • AllState, Chicago.
  • Hitachi Consulting
  • Tata Technologies
  • CGI
  • Tata Technologies
  • Ericsson
  • OnActuate
  • Forsys
He has done onsite CRM Consulting for following companies
  • Allianz, Germany
  • Auckland Transport, New Zealand
  • Roche, USA
  • Finra, USA


Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Sales Management training is for the professionals, who have to deal with the issues that act as obstacles in the way of business growth in perspective to sales. During the Microsoft Dynamics 365 for Sales Management training, the candidates would get the chance to learn from the industry expert trainers, who helps to analyze the Processes Flows and the use of Branching to standardize how a sale moves through the system. The candidates get a chance to enhance their sales skills as this course also insights on the components, likewise: Sales Territories, the Product Catalog, Metrics, and Goals.

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Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service training imparts training on the process of working with your customers with Microsoft Dynamics CRM 365, including resolution of customer complaints and service issues cost effectively. Moreover, the candidates would gain acquaintance in managing all related correspondence, documents, contacts and conversations. The candidates would get the better job opportunities in customer service field and get handsome wedges as well.

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Microsoft Dynamics 365 Customization and Configuration

MS dynamics 365 for Customization and Configurations training is designed to impart core understanding of various tools available for personalizing and recreating the Dynamics 365 experience for your specific Sales and Service requirements. The training modules focus on implementation and understanding of how these tools can be best applied to create custom objects, automate tasks, modify the user interface, and other tedious activities.

Course Content

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Extending Microsoft Dynamics 365

Extending in Microsoft Dynamics 365 (CRM) training provides the skills to customize application through extended methods or via programming. This training program focuses on the main approaches of extending CRM beyond out of box features.

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